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Return and Refund Policy
Effective Date: Sept 2023
Returns and Refunds Overview
At Backyard Buys, we value your satisfaction and want to ensure that your shopping experience with us is exceptional. If you encounter any issues with your purchase, we offer a straight forward Return and Refund Policy. Please read this policy carefully to understand the conditions and steps for returning products and receiving refunds.
Return Eligibility
- To be eligible for a return and refund, the following conditions must be met:
- Unopened Package: The product(s) must be returned in their original, unopened packaging. We cannot accept returns for items that have been opened or used.
- Timely Return: You must initiate the return process within 3 days from the date of delivery. Returns requested after this period may not be accepted.
How to Initiate a Return
- Order Processing: We use your personal and payment information to process and fulfill your orders, including shipping and customer support.
- Communication: We use your contact information to communicate with you regarding your orders, provide important updates, respond to inquiries, and send promotional offers (if you've opted in).
- Website Improvement: We analyze usage data to enhance our website, tailor content to your preferences, and ensure the security of our platform.
Refund Policy
- Refund of Order: In case of a return, the refund will be initiated to the original payment method in 100% of the amount that was paid.
- Time Frame: The refund will be initiated and received within 7 working days depending on the receivers bank.
Disclosure of Your Information
- We may share your personal information with:
- Service Providers: We may engage third-party service providers to assist with order fulfillment, payment processing, website analytics, and other operational tasks.
- Legal Compliance: We may disclose your information to comply with legal obligations, protect our rights and safety, or investigate fraudulent or illegal activities.
Your Privacy Choices
- Account Settings: You can review and update your account information at any time by logging into your account on our website.
- Communication Preferences: You can choose to receive or opt out of promotional emails from us by adjusting your communication preferences in your account settings or following the unsubscribe instructions in our emails.
- Cookies: You can manage cookie preferences through your browser settings.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet can be guaranteed as completely secure.
Contact Us
If you have any questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us at:
- Backyard Buys
- Location: Al Qouz, Dubai, United Arab Emirates
- Email: [email protected]
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Please check this page periodically for updates. Your continued use of our services after any changes indicates your acceptance of the revised Privacy Policy.
Last Updated:Â 14/09/2023